Booking Information

BOX OFFICE OPENING HOURS

On performance days, the Box Office will stay open until the end of the interval.

On Sundays and Bank Holidays the Box Office will be open 90 mins before the start of the performance.

For telephone bookings please call 01733 852 992

The Box Office is located within the theatre’s main foyer. For those that require assistance, please use the glass door entrance to the left of the main entrance and ring the access bell. A member of our team will come and assist you.

BOOKING PROTECTION

You can now purchase ticket protection to ensure a worry-free booking at New Theatre Peterborough.

From traffic delays, illness, adverse weather conditions, strikes, accidents and more, it’s easy for you to apply for a refund.

From just £2 per ticket, you can add booking protection and feel safe knowing you can claim a refund. Just add to the basket when you check out!

GROUP AND SCHOOL BOOKINGS

If you are booking on behalf of a group of friends, family or co-workers, please contact our Box Office team, as there may be special discounted prices available for you.  Our team will assist you to secure the best prices and the best seats for your group.

School bookings can be made via the Box Office. Some performances will have special Schools tickets available, which may be limited. Where Schools tickets are not available, group rates will apply thereafter.

We have general risk assessments of the theatre available and welcome site visits prior to your trip if required.

For Groups and Schools inquiries, please email peterborough.tickets@selladoorvenues.com 

ACCEPTED PAYMENT METHODS

• Debit and Credit Cards (Visa, Mastercard, and Maestro)
• Cash
• Selladoor Theatres Gift Vouchers
• Theatre Tokens

Please note that personal cheques are not accepted at the Box Office.  Please note, we do not accept American Express.

ACCESS AND ASSISTANCE

New Theatre offers complimentary tickets to Essential Carers for visitors with a disability. When booking your tickets please let us know how we can make your visit easier. We may ask you to let us know us know some further details to ensure that we’re able to give you the best assistance we can and put in to place the appropriate safety measure for evacuation procedures.

Please contact the box office for further details.

We welcome guide and assistance dogs with open arms and a fresh bowl of water.

For those with dementia we offer support to ensure your visit is as welcoming as possible. We are happy to show you around the venue prior to a show to familiarise yourself with the venue. We have also identified some seating areas which may help with your visit. Please contact us to discuss anything we can do to assist with your experience.

CONCESSIONS

• Disabled
• Under 16 years old
• Full-time students
• Keyworker

Only one concession is available per ticket, and appropriate identification may be required upon request.

COLLECTING TICKETS

You may also be asked to confirm personal details of the person who booked the tickets. It is not necessary to present a booking confirmation when collecting, although this can help to make collection more efficient during busy periods.

If you would prefer, we can post your tickets to the address registered to the card used during your booking.  Postage of tickets is an additional £1 per order.

LOST TICKETS

If you have lost tickets we can reprint for you upon proof of purchase on the day of the performance only.

SAFETY AND SECURITY

We will do our very best to keep any inconvenience and disruption to a minimum but would ask for your patience and understanding.

If you notice anything suspicious when visiting, please do not hesitate to report your concerns to a member of staff, security or the police.