BOOKING INFORMATION
You can book tickets for any show online, in person or over the phone.
All tickets are sold subject to our full Terms and Conditions. Our T&Cs include our no refund policy (unless a show is cancelled or rescheduled)
Booking Information
BOX OFFICE OPENING HOURS
Phone lines: Monday to Friday 10am to 4pm
In Person: 90mins prior to a performance
On performance days, the Box Office will stay open until the end of the interval.
For telephone bookings please call 01733 852 992
The Box Office is located within the theatre’s main foyer. For those that require assistance, please use the glass door entrance to the left of the main entrance and ring the access bell. A member of our team will come and assist you.
BOOKING PROTECTION
You can now purchase ticket protection to ensure a worry-free booking at New Theatre Peterborough.
From traffic delays, illness, adverse weather conditions, strikes, accidents and more, it’s easy for you to apply for a refund.
From just £2 per ticket, you can add booking protection and feel safe knowing you can claim a refund. Just add to the basket when you check out!
GROUP AND SCHOOL BOOKINGS
If you are booking on behalf of a group of friends, family or co-workers, please contact our Box Office team, as there may be special discounted prices available for you. Our team will assist you to secure the best prices and the best seats for your group.
School bookings can be made via the Box Office. Some performances will have special Schools tickets available, which may be limited. Where Schools tickets are not available, group rates will apply thereafter.
We have general risk assessments of the theatre available and welcome site visits prior to your trip if required.
For Groups and Schools inquiries, please email peterborough.tickets@selladoorvenues.com
ACCEPTED PAYMENT METHODS
- Debit and Credit Cards (Visa, Mastercard, and Maestro)
- Cash
- Selladoor Theatres Gift Vouchers
- Theatre Tokens
Please note that personal cheques are not accepted at the Box Office. Please note, we do not accept American Express.
ACCESS AND ASSISTANCE
New Theatre offers complimentary tickets to Essential Carers for visitors with a disability. When booking your tickets please let us know how we can make your visit easier. We may ask you to let us know us know some further details to ensure that we’re able to give you the best assistance we can and put in to place the appropriate safety measure for evacuation procedures.
Please contact the box office for further details.
We welcome guide and assistance dogs with open arms and a fresh bowl of water.
For those with dementia we offer support to ensure your visit is as welcoming as possible. We are happy to show you around the venue prior to a show to familiarise yourself with the venue. We have also identified some seating areas which may help with your visit. Please contact us to discuss anything we can do to assist with your experience.
CONCESSIONS
Where offered, concession ticket prices apply to those listed below
- Disabled
- Under 16 years old
- Full-time students
- Keyworker
Only one concession is available per ticket, and appropriate identification may be required upon request.
COLLECTING TICKETS
To ensure secure collection of tickets at the Box Office, you will be asked for the surname the tickets were booked under and the order ID.
You may also be asked to confirm personal details of the person who booked the tickets. It is not necessary to present a booking confirmation when collecting, although this can help to make collection more efficient during busy periods.
If you would prefer, we can post your tickets to the address registered to the card used during your booking. Postage of tickets is an additional £1 per order.
LOST TICKETS
If you have lost tickets we can reprint for you upon proof of purchase on the day of the performance only.
SAFETY AND SECURITY
Your safety is our number one priority and on occasions, there may be some additional security measures in place when you visit us.
We will do our very best to keep any inconvenience and disruption to a minimum but would ask for your patience and understanding.
If you notice anything suspicious when visiting, please do not hesitate to report your concerns to a member of staff, security or the police.
BABES IN ARMS
At most shows, we welcome parents to carry young children into the theatre to watch a performance with them. For children under 18 months, they will not require a ticket. For over 18 months, please ensure that you purchase a ticket for all people attending the show.
