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Secure My Booking

Secure My Booking

New Theatre Peterborough joins with SecureMyBooking to bring worry-free bookings for future performances.

To find out what’s included, please download the Information Booklet available on this page.

For a worry-free ticket purchase, you may choose to opt into the SecureMyBooking ticket refund program to obtain a refund if you’re unable to make it to your event for the reasons set out in the terms.

From traffic delays, illness, adverse weather conditions, strikes, accidents and more, it’s easy for you to apply for a refund. For just a fraction of the cost of your tickets, you will be able to recoup 100% of the paid ticket price (including fulfilment and administration fees) if you are unable to make it to your event.

From just £2 per ticket, you can add booking protection and feel safe knowing you can claim a refund. Just add to the basket when you check out!


What’s covered? 
  • Death/accident/illness to the ticket holder
  • Illness from COVID, government-mandated self-isolation, local lockdowns
  • Death of ticket holders immediate family
  • Adverse weather
  • Travel delays
  • Burglary, flood or fire at their home
  • Plus much more!


Visit SecureMyBooking.com for the full terms and conditions.

Looking to apply for a refund?

If your performance has been cancelled or rescheduled by the theatre, you can contact us: peterborough.tickets@selladoorvenues.com

If you’re unable to attend a performance that continues to go ahead, apply for a refund: www.ticket-refunds.com