Cancelled and Rescheduled Shows

Cancelled and Rescheduled Shows

An Update From Your Local Theatre

New Theatre is open

New Theatre is delighted to be open after a long period of closure due to the coronavirus pandemic.

We’ve rescheduled a lot of shows, and in some cases, we’ve reluctantly cancelled some performances. All of the current dates listed in the What’s On section of the website are correct and will be going ahead as planned.

We’re continuing to work with limited staffing and resources, but please be assured that we’re working hard to ensure that we’re a safe and comfortable venue for everyone to visit again.

Below is a list of rescheduled and cancelled performances. If a show is listed below as rescheduled we will have been in touch with you by email already with new tickets.

If you’re unsure if you’ve heard from us you can log in to your account to check your orders and re-download your etickets here.

 

Visiting the theatre

 We ask that you do not visit the theatre if;

  • You believe you have been infected with COVID-19.
  • You have experienced symptoms in the last 10 days.
  • You have been in close proximity to anyone who has experienced symptoms in the last 10 days

Rescheduled Performances:

 

SHOW NAME

 

ORIGINAL DATE(S) / ORIGINAL VENUE NEW DATE / NEW VENUE
 

The Rocket Man

 

05 Jun 2020 / 28 Oct 2020 / 22 Jan 2021 / 11 Sep 2021 / 04 June 2022 11 Nov 2022
 

Sixties Gold

 

10 Oct 2020 / 23 Oct 2021 21 Oct 2022
 

The Commitments

 

19-24 Oct 2020 / 11-16 Oct 2021 15-20 May 2023
 

Rock of Ages

 

9-13 Feb 2021 / 22-26 Jun 2021 / 12-16 Apr 2022 31 Jan – 04 Feb 2023
 

Strictly Ballroom: The Musical

 

29 Mar-03 Apr 2021 / 10-15 Jan 2022 28 Nov – 03 Dec 2022
 

Shape Of You: The Music of Ed Sheeran

 

04 Mar 2022 16 Oct 2022
 

Paul Chowdhry

 

08 Apr 2022 04 Dec 2022
 

Women in Rock

 

2 Sep 2022 30 Mar 2023
 

Bowie Experience

 

New Theatre, Peterborough (date unaffected) Key Theatre, Peterborough (date unaffected)
 

Let Me Entertain You

11 Sep 2022 TBC

CANCELLED PERFORMANCES

If you’ve not yet received a refund for any of the shows listed below, please contact us: peterborough.tickets@selladoorvenues.com

SHOW NAME
Russian State Ballet
Lost Voice Guy
The Osmonds
The Little Mermaid
Graeme Hall – The Dogfather
Strike A Pose
An Audience with Liverpool Legends

 

Frequently Asked Questions

Where is my refund?

If your performance could not go ahead on the original date you will have received a reschedule notice by email with the option to request a refund by email for our team to process.

Refunds should reappear in your account almost instantly in most cases and will appear under the name ‘Selladoor’. In some cases where a card has expired or an account has closed we may request details to transfer your refund manually.

If you requested a refund but did not receive a confirmation email, please get in touch for us to investigate: peterborough.tickets@selladoorvenues.com

Has my show been rescheduled?

We’re working as quickly as possible to reschedule performances that have been affected. As soon as we have confirmation from the show’s producer we will be in touch with all bookers, via email initially, with the full options for your tickets. Some shows will not be possible to reschedule and you will then be notified of the cancellation.

Can I swap seats? Can I upgrade my seats?

Yes, we will be able to upgrade your seats as soon as all transfers have been completed, where there is availability. Please let us know you’re interested in upgrading when you accept to exchange your tickets.

Why haven’t I heard from you?

We’ve initially been contacting customers via email for all shows that have been affected. We know that some people won’t have received our emails for a number of reasons including high security settings on your account, emails being delivered to junk, filtered folders etc. Please bear with us as we work through all shows and make every possible effort to reach you.

How can I book accessible seating?

We’re happy to assist in booking accessible seating that is best for your access needs. Just drop us an email with your requirements and we can advise best seating for you or reserve your tickets and someone will call you back to arrange payment at a later date.

How much credit do I have?

You are able to check how much credit you have by logging in to your account on our website. Click on the Credit Tab to view a summary of your available credit.

Do I need to keep my original tickets?

If your show has been rescheduled we will be issuing you tickets either by email or for collection from the Box Office once the theatre has re-opened.

How can I check which tickets I have booked?

Your tickets can be reviewed by logging in to our website and clicking on the Orders Tab. Here you will find a list of orders relating to performances you have booked with us.

If I purchase tickets for a show in the future that is cancelled or rescheduled will I be able to get a refund?

Our standard terms and conditions apply to all new purchases and rescheduled performances. In the case that a performance is cancelled or postponed by us you will be able to receive either an exchange, credit or refund. You may also wish to consider donating your tickets back to the theatre.

When is the Box Office open?

The Box Office phone lines are currently open 10am-4pm on Monday – Friday. Our number is 01733 852992.

We continued to be closed for in-person service.